Denied Shakes

http://deafmomworld.com/

Scroll down to the story how this Deaf mother of 3 deaf children was denied service at Steak and Shake (Midwest Fast food type of thing). She was on ABC last night. I've heard some stories like this from time to time. I've only gone through the drive through 3 times and only one time I had to say, "Yo, I'm deaf and all I want is shake." then the person on the speaker would keep talking and talking. I would just ignore him/her. Other times I would walk inside to order to avoid having this to happen. This mom just wanted 2 shakes. How difficult is that for an employee to do? I've worked at McDonald's and yes sometimes we get held up by rush hour, but we never deny people service. I know a friend that comes to my McDonald's all the time, and she has to bring a paper to the window. The little problem with going past the window is that the person behind the deaf customer will give the order, and if the deaf person gives the order through the window, it can mess up the order a little bit. Does that make sense?
Even though the deaf culture/deaf community and people that are deaf are increasingly becoming recognized, we still struggle through issues like this. Sure, there has been major issues with someone who is deaf and denied service/interpreters/medical issues and what not. The deaf mom did not deserve to be treated this way...especially when she is capable of speaking, and all she wanted was 2 shakes from her favorite place. She deserves free shakes for a year.